Contact
One person reads these, usually in the evening. You’ll get a reply within two working days.
Before the shop opens. The bracketed details on this page still need filling in. Nothing else here is a placeholder.
hello@sunniedesigns.com — the fastest way to reach us. Include your order number if you have one.
Bought through Etsy?
Message us through our Etsy shop instead — it keeps the whole conversation attached to the order, which makes refunds and replacements much quicker to sort.
Post
SunnieDesigns, Springfield, Clonlara, Co. Clare, Ireland
Used for returns and legal notices. Please email before posting anything back.
Asking about your phone
Tell us the exact model and whether you use a thick case, and we’ll tell you honestly whether it fits — or test it on a production frog before you order. A 6-inch Kindle fits alongside a phone in one buyer’s bag; a laptop or a water bottle never will.
Something wrong with an order
- Not arrived? Check the estimate on the shipping page first — if it’s past that, email us and we’ll chase the carrier.
- Damaged? Send a photo. We post a replacement; you don’t need to send the damaged one back.
- Changed your mind? The returns page has the 60-day process.
Response times
Monday to Friday, within two working days. If you email on a Friday evening, expect a reply early the following week rather than over the weekend.
Your details are handled as described in the privacy policy.