Returns & refunds

Sixty days to send it back — worn or not — for a full refund. No restocking fee, no interrogation.

Before the shop opens. The bracketed details on this page still need filling in. Nothing else here is a placeholder.

The 60-day window

You have 60 days from the day your frog is delivered to change your mind. It can be worn, carried, and used as a bag — we’d rather you actually tried it. We only ask that it comes back with the strap and any gift note still in the box.

How to start a return

Email hello@sunniedesigns.com with your order number and whether you want a refund or a replacement.
We reply within two working days with the returns address and any instructions.
Pack the frog in something that stops it getting crushed, and send it back.

Who pays the postage

Reason for return	Return postage	What we refund
Damaged, faulty, or not what you ordered	We pay	Item price, original shipping, and your return postage
Doesn’t look like the images	We pay	Item price, original shipping, and your return postage
Changed your mind	You pay	Item price
Cancelling within 14 days (EU/UK right of withdrawal)	You pay, unless we agree otherwise	Item price and standard outbound delivery

Nothing is excluded from the 60-day window — including bundle prices and the hand-written gift note.

When the money arrives

We refund within 14 days of receiving the return, or of you showing us proof you posted it — whichever comes first. It goes back to the card or account you paid with. Your bank may take a few more days to show it.

Damaged on arrival

Send us a photo within 60 days and we’ll post a replacement. Don’t send the damaged one back — returning a crocheted frog usually costs more than it’s worth to either of us.

Exchanges

We don’t run a separate exchange process. Return it for a refund and place a new order, or tell us what you’re after and we’ll tell you honestly whether it’s in the batch.

Model withdrawal form

If you are in the UK or the EU you can cancel within 14 days of delivery without giving a reason. You don’t have to use this form — a clear email saying you are cancelling is enough — but consumer law requires us to print it, so here it is in full.

To: Finn & the Shamrock, SunnieDesigns, Springfield, Clonlara, Co. Clare, Ireland, hello@sunniedesigns.com I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [describe the frog and quantity] Ordered on: [date] Received on: [date] Name of consumer(s): [name] Address of consumer(s): [address] Signature (only if this form is notified on paper): [signature] Date: [date]

Your statutory rights

This policy sits on top of your legal rights, not instead of them. If you are in the UK or the EU you can cancel within 14 days of delivery for any reason and get the item price and standard outbound delivery refunded. Nothing here reduces that.

Need the delivery times before you decide? See shipping & delivery, or contact us.