Shipping & delivery
Made by hand and posted to you. Here is exactly how long it takes, counted from the day the parcel leaves us.
Before the shop opens. The bracketed details on this page still need filling in. Nothing else here is a placeholder.
Dispatch
Every frog leaves the table within four working days of ordering. Working days are Monday to Friday, excluding public holidays. If we miss that, postage is refunded — that promise holds all year, not just in the run-up to a holiday.
How long delivery takes
Estimates below are in working days (Monday to Friday) and run from the day of shipping, not the day you order. Add up to four working days for dispatch.
| Destination | Delivery time |
|---|---|
| United Kingdom | 5–9 working days |
| Germany | 5–9 working days |
| Rest of Europe | 6–14 working days |
| United States | 7–10 working days |
| Canada | 8–12 working days |
| Australia | about 14 working days |
So a UK order lands 9 to 13 working days after you order: up to four working days to dispatch, then 5 to 9 working days in transit. Orders to other destinations can take a few days longer than the ranges above where customs examines the parcel or the address is remote.
Posting elsewhere? Those are the places we post to routinely. If you’re somewhere else, message us before ordering and we’ll confirm whether we can send it and what it costs.
Tracking
You’ll get a tracking link by email on the day your parcel posts. If the estimate above passes and the tracking hasn’t moved, message us — we chase it, you don’t.
No customs fees at your door
We ship every order duty paid. Any import VAT and duty is already settled before your parcel arrives, so the courier will not ask you for money at the door. The price you pay at checkout is the full price.
Lost, delayed or damaged
If a parcel is lost or arrives damaged, tell us within 60 days of the estimated delivery date and we’ll post a replacement. You don’t need to open a claim with the courier or return the damaged one — send us a photo and we’ll sort it.
Wrong address
Check the address at checkout — it’s the one we print. If a parcel comes back to us because the address was wrong or nobody collected it, we’ll email you. Re-posting costs the postage again.
Packaging
Each frog travels in its own box, wrapped in tissue, with the strap coiled so it doesn’t crease. Bundles ship together in one box. A hand-written gift note, if you add one, goes in with the frog.
Questions about an order? See contact, or read the returns policy.